Returns & Refund Policy
Please read our returns and refund policy below carefully. By purchasing from Adore Crystals you are automatically agreeing to the following terms.
CHANGE OF MIND
Please read all listings carefully, the measurements of all crystals and products are included in the product descriptions. Unfortunately, we cannot offer exchanges or refunds based on crystal characteristics or change of mind. Due to the limited availability and rarity of most crystals, all sales will be final.
As crystals are natural stones, each one is unique and may vary in shape, colour, size and characteristics (including natural markings, pits, fissures etc.). Crystals may vary from the images provided, which are there to provide a general representation of the quality, colour and sizing we offer. Every stone is special and unique, with its own beautiful colour and characteristics.
DAMAGED ITEMS
We want to ensure you are happy with your order & your crystals! We take the utmost care to carefully inspect and pack your items, so they get to you safely. In the rare event that your item has been damaged during transit, please contact us immediately at info@adorecrystals.com so that we can rectify the situation. Please include your name, order number and photos of the damaged items and we will do our best to make things right (note this does not apply to unique crystal variations as above).
You will be required to return the item, via a trackable shipping method, and upon receiving and inspecting the item we will process your return. We will provide a replacement of the same or similar product. If you would prefer, we can also issue a refund or store credit so you can purchase something that calls to you.
For refunds, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.
Gift cards and vouchers are not exchangeable or refundable.
OUT OF STOCK ITEMS
Occasionally due to circumstances beyond our control, certain items may be out of stock and the corresponding product page may not have been updated. You will be notified via email, and you will have the option of a refund or waiting for your item to be re-stocked and sent out to you.