Terms of Service

OVERVIEW
This website is operated by Adore Crystals (owned by I Love to Grow LTD). Throughout the site, the terms “we”, “us” and “our” refer to Adore Crystals. Adore Crystals offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, and/or booking a Reiki Energy healing and/or Tarot/Clairvoyant Reading service, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

ORDER PACKING & SHIPPING

We ship Australia wide and international via Australia post. All orders are processed Monday – Friday 9am to 5pm (AEST), orders placed over the weekend will be packed from Monday onwards.

Please read all listings carefully, the measurements of all crystals and products are included in the product descriptions. We do not offer exchanges or refunds based on crystal characteristics or change of mind. Due to the limited availability and rarity of most crystals, all sales are final.

As crystals are natural stones, each one is unique and may vary in shape, colour, size and characteristics (including natural markings, pits, fissures etc.). Crystals may vary from the images provided, which are there to provide a general representation of the quality, colour and sizing we offer. Every stone is special and unique, with its own colour and characteristics.

DAMAGED ITEMS

We want to ensure you are happy with your order & your crystals! We take the utmost care to carefully inspect and pack your items so they get to you safely.  In the rare event that your item has been damaged during transit, please contact us immediately at info@adorecrystals.com so that we can rectify the situation. Please include your name, order number and pictures of the damaged items and we will do our best to make things right (note this does not apply to unique crystal variations as above).

You will be required to return the item, via a trackable shipping method, and upon receiving and inspecting the item we will process your return. We will provide a replacement of the same or similar product. If you would prefer, we can also issue a refund or store credit so you can purchase something that calls to you.

For refunds, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

Gift cards and vouchers are not exchangeable or refundable.

OUT OF STOCK ITEMS

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES 
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return and Refund Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. Many of the product images shown on product pages are to give you a general idea of what to expect, but may not include the exact product purchased if the item has been intuitively chosen for you.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns and Refunds Policy.

OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Adore Crystals, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

You expressly agree that all information about the properties of the crystals and products provided on this website or by Adore Crystals are metaphysical in nature and are for reference only. They provide context only of how crystals and stones have been used by cultures throughout history, as well as our (Adore Crystals and its directors, employees, interns and associates) own personal experiences with gemstones. Crystals, Reiki, Clairvoyant/Tarot are complementary therapies and are not a substitute for psychological or medical treatment, we do not claim that crystals or Reiki energy healing or Clairvoyant/Tarot Readings can cure or heal medical or psychological conditions. We recommend seeking advice/treatment from medical professionals when needed.

 

INDEMNIFICATION
You agree to indemnify, defend and hold harmless Adore Crystals and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

REIKI SESSSION AND CLAIRVOYANT/TAROT READINGS TERMS

BOOKING
You can book a Reiki Energy Healing session or book a Clairvoyant/Tarot Reading or contact us by emailing info@adorecrystals.com. You will be able to choose your preferred appointment type and follow the prompts to book. Payment is processed during booking.
Note: you will be sent a reminder email approximately 24 hours before your appointment.
Please see below for Cancellation Policy & Fees.

CANCELLATION POLICY
Please remember that your appointment time has been allocated especially for you, and all appointments require some preparation time. It is your responsibility to keep your appointments. Please be respectful and provide at least 72 hours notice if you need to cancel/reschedule, this will also allow other clients in need of care a chance to book in.

If an unexpected situation does come up and you need to reschedule your appointment, contact us at info@adorecrystals.com 

Full payment will apply (in AUD) if you provide less than 72 hours notice when cancelling your appointment.  Thanks for your understanding.

REFUNDS
A full refund will be provided if any Session or Reading has been cancelled by Adore Crystals.

Refunds will not be provided for any Service after they have been provided.

LATE ARRIVAL

All Reiki & Intuitive Healing Sessions are conducted remotely (via distance), any booked session will be conducted at the scheduled time and the Reiki Healing will flow to you regardless of whether you are lying down or going about your day.

We set the intention at the beginning of the session that the healing is received at the best and highest time for you (or your pet if you have booked Pet Reiki). Therefore no refund/rescheduling will be available if you forget your session etc, the session will still be conducted and the healing will still have taken place.

PAYMENT FOR SERVICES

Full payment for services must be paid in full prior to commencement of the session. Payment via Credit/Debit Card and Paypal are both accepted when booking.

REIKI ENERGY HEALING SESSION AND CLAIRVOYANT/TAROT READING GIFT VOUCHERS

Reiki Energy Healing Session and Clairvoyant/Tarot Reading Gift Vouchers are not transferable or refundable. They do not expire.
A special booking code will be included on the Gift Voucher so the recipient can Book Online.
When you purchase a Gift Voucher online through the website, you will be emailed a digital/printable copy as soon as possible, you will also be issued with a voucher code (this can be used when booking online).

Reiki Energy Healing and Clairvoyant/Tarot Reading Gift Vouchers cannot be used for the online crystal shop, they are for Reiki or Reading sessions only.

REIKI DISCLAIMER & CLIENT’S CONSENT

By booking a Reiki & Intuitive Healing Session or other service with Adore Crystals you are acknowledging that you understand and agree to the following:

The content of www.adorecrystals.com is provided as information only, and should not substitute medical advice, diagnosis or treatment.

Reiki and Energy Healing can aid in relaxation and stress reduction. Reiki Healers do not diagnose conditions or interfere with treatment from licensed medical professionals, and it is recommended to seek immediate psychological or medical care if necessary. Reiki is a wonderful complementary therapy that works well alongside conventional medicine, and relaxation and stress reduction can aid the body to function at its best. Multiple Reiki Healing sessions may be required to reach a level of relaxation that may allow the body and mind to function at its best.

Any feedback and information offered by the practitioner is advice only and does not come with any guarantees for success or effectiveness. I take full responsibility for communicating any levels of discomfort during a session, and I indemnify Adore Crystals and the practitioners against all adverse reaction sustained as a result of a Reiki and Energy Healing Session or other services.

Testimonials and information presented in this website are based on individual clients’ experiences, and act as a guide only.

PET REIKI DISCLAIMER AND CLIENT’S CONSENT

By booking a Pet Reiki Session or other service with Adore Crystals you are acknowledging that you understand and agree to the following:

The content of www.adorecrystals.com is provided as information only, and should not substitute medical, psychological or veterinary advice, diagnosis or treatment.

I understand that all Pet Reiki Sessions are conducted remotely (via distance).

Reiki and Energy Healing can aid in relaxation and stress reduction. Reiki Healers do not diagnose conditions or interfere with treatment from licensed medical professionals (including Veterinarians), and it is recommended to seek veterinary care and/or advice from a trained animal behavioural specialist if necessary. Reiki is a wonderful complementary therapy that works well alongside conventional medicine, and relaxation and stress reduction can aid the body to function at its best. Multiple Reiki Healing sessions may be required to reach a level of relaxation that may allow the body to function at its best.

Any feedback and information offered by the practitioner is advice only and does not come with any guarantees for success or effectiveness. I indemnify Adore Crystals and the practitioner against all adverse reaction sustained as a result of my pet’s Reiki Session and other products and/or services.

Testimonials and information presented in this website are based on individual clients’ experiences, and act as a guide only.

CONTACT INFORMATION
If you have any questions about the Terms of Service, please contact us via email at info@adorecrystals.com.